Luxaura

At Luxaura, every product is crafted with care and attention, especially our customized items which are made specifically for you. We understand that sometimes plans change, and we aim to be as flexible as possible. Please read our cancellation terms carefully before placing an order.

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1. Cancellation of Non-Customized Orders

Orders that do not include any customization (like name engraving) may be cancelled within 2 hours of placing the order.

To cancel, please contact us immediately at support@luxaura.co.in with your order number and reason for cancellation.

If the order has already been processed or shipped, it cannot be cancelled.

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2. Cancellation of Customized Orders

For customized or personalized items (e.g., engraved bracelets, rings, pendants):

• Cancellations will not be accepted once the production process has begun.

• Since these items are made specially for you, we are unable to restock or reuse them.

• If you wish to cancel a customized order, please contact us within 1 hour of placing the order. After that, the order goes into processing and cannot be cancelled.

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3. Orders Paid via Cash on Delivery (COD)

• COD orders can also be cancelled within 2 hours by contacting our support team.

• Repeated COD order cancellations may lead to restriction from placing future COD orders on our store.

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4. Cancellation by Luxaura

In rare cases, Luxaura reserves the right to cancel an order due to:

• Unexpected unavailability of product or raw material

• Incomplete or suspicious order details

• Payment verification issues (for prepaid orders)

In such cases, you will be notified immediately and a full refund (if applicable) will be issued.

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5. How to Request a Cancellation

To request a cancellation, kindly email us at:

Email: support@luxaura.co.in
Subject Line: "Order Cancellation Request – [Your Order ID]"

We aim to respond within 24 hours, but the sooner you reach us, the better we can assist.

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Note: Once an order is shipped or under customization, it cannot be cancelled.

Thank you for your understanding and support.