Privacy Policy
Luxaura
At Luxaura, we value your trust and are fully committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or place an order with us.
1. Information We Collect
When you visit luxaura.co.in or place an order, we may collect the following information:
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Your name, contact number, email address, and delivery address
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Order details including product preferences and customizations
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Payment method details (Note: We do not store card or UPI information. All transactions are processed securely through trusted payment gateways)
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Technical data like IP address, browser type, and device information for security and performance improvement
We collect only the information that is necessary to provide a smooth, secure, and personalized shopping experience.
2. How We Use Your Information
Your information is used solely for the following purposes:
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To process and deliver your orders accurately and on time
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To contact you with order updates, confirmations, and support
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To improve our website experience, product offerings, and service quality
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To show you relevant offers and product suggestions based on your interest (only if you have opted in)
We do not sell, rent, or share your personal information with any third parties for marketing purposes.
3. Cookies
Our website uses cookies to enhance your browsing experience. These cookies help us:
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Remember your cart and preferences
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Analyze traffic and usage patterns
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Show relevant ads through trusted platforms
You can choose to disable cookies from your browser settings at any time.
4. Trusted Third-Party Services
To complete your order and provide the best service, we may share limited necessary data with:
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Payment gateways (such as Razorpay, PhonePe)
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Shipping providers (such as XpressBees, Delhivery)
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Analytics and marketing tools (such as Google Analytics and Meta Pixel)
These services only receive the information required to perform their specific function and are contractually obligated to protect your data.
5. Data Security
We take your data security seriously. Our website is SSL-secured and follows industry-standard measures to safeguard your information against unauthorized access, misuse, or alteration.
6. Data Retention
We retain your personal data only as long as it is necessary for order fulfillment, customer service, or legal compliance. After this period, your data is securely deleted.
You may request access to, correction of, or deletion of your data by contacting us directly.
7. Your Rights
As a customer, you have full rights to:
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Access the personal data we hold about you
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Request corrections or updates
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Request deletion of your data
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Opt out of marketing communications at any time
We honor such requests promptly and without any charges.
8. Children's Privacy
We do not knowingly collect personal data from children under the age of 13. If you believe your child has submitted personal information to us, please contact us immediately, and we will take appropriate action.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with the revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or the way we handle your information, please contact us at:
Email: support@luxaura.co.in
Phone: +91 9810951466
By using this website, you agree to the terms of this Privacy Policy.
Thank you for trusting Luxaura.
