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Frequently Asked Questions
Please see below for answers to common questions from customers
Shipping & Returns
How much is shipping?
We providee free shipping for prepaid payments. For Cash on Delivery, a nominal advance of ₹50 is required.
What is your return policy?
We accept returns within 5 days of the purchase date.
How long will my order take to arrive?
Customized orders take 5-7 business days to ensure quality craftsmanship.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email or SMS to monitor its progress until delivery.
Product Care
How should I care for my jewellery?
To keep your jewellery looking its best, avoid exposure to water, perfumes, and harsh chemicals. Store pieces separately in a dry place, and clean gently with a soft cloth.
Will the engraving fade over time?
Our laser engravings are precise and durable, designed to last without fading. With proper care, your personalized details will stay sharp and beautiful for years.
Contact
Still have questions? We're happy to help! Please email us at support@luxaura.co.in and we will get back to you within 24 hours.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.
