Luxaura

Welcome to Luxaura. By accessing our website (www.luxaura.co.in), placing an order, or interacting with our services, you agree to be bound by the following terms and conditions. Please read them carefully before using our site.

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1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
All products and services offered on Luxaura are subject to availability. We may discontinue products or modify pricing without prior notice.

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2. Product Information

Luxaura specializes in customized jewelry and personalized gifting items.
Each product is handcrafted and made to order. Minor variations in engraving, color, or finish may occur due to the nature of customization.

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3. Pricing & Payment

All prices are listed in INR (₹). We reserve the right to change prices without notice.
We accept UPI, Credit/Debit Cards, Net Banking, and Cash on Delivery (COD)*.
*For COD orders, a partial advance of ₹80 may be required for customized items.

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4. Shipping & Delivery

Orders are typically shipped within 5–7 business days after confirmation.
We ship across India using trusted courier partners.
Delivery timelines may vary due to location or external delays.

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5. Return & Exchange Policy

• Customized products are non-returnable unless received damaged or defective.

• Non-customized products can be returned within 3 days of delivery if unused and in original packaging.

• Defective product claims must be supported by an unboxing video.

For more, refer to our full Return & Exchange Policy.

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6. User Conduct

You agree not to use our website for:

• Any unlawful activity

• Uploading or transmitting viruses

• Violating any applicable laws or third-party rights

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7. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect and use your personal information.

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8. Intellectual Property

All content on this site, including images, product designs, text, and logos, is the property of Luxaura and protected under Indian copyright laws. Reproduction without permission is strictly prohibited.

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9. Limitation of Liability

Luxaura shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

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10. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with the updated effective date.

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11. Contact Us

For any queries regarding these terms, please contact:
📧 Email: support@luxaura.co.in
📞 Phone: +91 9310951466

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By continuing to use our site, you agree to these terms.
Thank you for choosing Luxaura – Personalized. Elegant. Timeless.