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Free shipping + 10% OFF on prepaid orders!

25,000+ Orders Engraved & Delivered ✨

Enjoy 10% OFF above ₹499

Shop our new arrivals:

Zyore Bracelet
Zyore Bracelet
Velore Bracelet
Velore Bracelet

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Shipping Policy

Luxaura

 

At Luxaura, we’re committed to delivering your personalized jewelry with care, accuracy, and in a timely manner. Please review our shipping policy to understand our delivery timelines, charges, and process.

1. Order Processing Time

  • Customized Products: Since all our products are made-to-order, please allow 5–7 business days for production before shipping.

  • Non-Customized Products: These are usually dispatched within 2–3 business days.

  • Orders are not processed or shipped on Sundays or public holidays.

2. Shipping Time & Delivery

Once dispatched, delivery typically takes:

  • Metro Cities: 3–5 business days

  • Other Locations (PAN India): 5–7 business days

Please note that delivery timelines may vary due to location, courier delays, or during peak festive seasons.

3. Shipping Charges

  • Prepaid Orders: We offer free shipping on all prepaid orders.

  • Cash on Delivery (COD): A nominal ₹80 advance is charged for customized COD orders.
    This helps us avoid fake orders and ensures your product is reserved and produced for you.

4. Tracking Your Order

Once your order is shipped, you’ll receive a tracking link on your registered email and WhatsApp/SMS.
You can also track your order anytime by contacting our support team.

5. Delivery Partners

We work with reliable courier partners like XpressBees, Delhivery, and BlueDart to ensure safe and timely delivery.

6. Address Accuracy

Please make sure your shipping address and contact details are correct at checkout.
Luxaura will not be responsible for delays or failed deliveries due to incorrect or incomplete address information.

7. Delays or Issues

In rare cases where delivery is delayed due to unforeseen events (weather, strikes, courier backlog), we’ll keep you informed and work with the logistics provider to resolve the issue.

If your order hasn’t been delivered within the expected timeframe, please contact us at:
support@luxaura.co.in with your Order ID.

8. International Shipping

We currently ship across India only. International orders will be enabled soon — stay connected via our newsletter or Instagram for updates.

If you have any questions regarding shipping or delivery, feel free to reach out.
We’re here to ensure your Luxaura experience is smooth, reliable, and personal.